Cancellation by the Client before work starts
If the order is cancelled before any work has started, the amounts paid are refunded in full [to be confirmed].
Cancellation during the service
If the order is cancelled after work has started, the work already done remains payable, in proportion to the progress made and according to the quote. Any overpayment is refunded.
Emergency fixes
Emergency fixes are paid once the website or application is back in service, after a live demo. If service could not be restored, the corresponding work is not invoiced; only a diagnosis expressly announced and accepted in the quote may remain payable.
Result not as agreed
If the result shown does not match the accepted quote, Blue Digital fixes it at no extra cost. If that is not possible, the amounts corresponding to the non-compliant part are refunded.
Duplicate or incorrect payment
Any payment made twice or for an incorrect amount is refunded in full as soon as the error is identified.
How refunds are made
- Refunds of card payments are made through the CMI, to the card used for the payment. No refunds are made in cash or to a different card.
- The refund is initiated within [to be confirmed] days of approval. The time it takes to reach the account then depends on the card-issuing bank.
- Bank transfer payments are refunded by bank transfer, to the original account.
- Each refund is documented with a credit note.
How to request a cancellation or refund
Email contact@bluedigital.ma with your name, the quote or invoice reference and, for card payments, the date and amount of the transaction. We will reply in writing.